Executive Education Series : Crisis Leadership Masterclass

“Whereas risk management is traditionally a proactive discipline, crisis management is reactive. Crisis management can be viewed as a specialized discipline within risk management. Having an effective plan and resources in place mitigates the destructive nature of that reactivity.”
Sattar Bawany (2023)

About The Crisis Leadership Masterclass

Explore the strategic leadership skills required to prepare for uncertainty with strategic frameworks and tools to help you understand, plan, respond, and lead your company through the crisis.

Effective leadership can help any organization survive – and even thrive – in adverse circumstances. This masterclass is an opportunity to refine your leadership skills before extraordinary events test them. In the heat of a crisis, what you say and do matters more than ever. Do you have a crisis management plan in place? Are you prepared to lead? With the spotlight turned on you and your company, leadership during a crisis can make or break your career, not to mention your company’s reputation. This is why Crisis Management Masterclass is so critical as will ensure that you’re ready to play a key role by responding swiftly, strategically, and confidently to any crisis — internal or external, local, or global.

This masterclass focuses on the key elements that enhance executive and board crisis leadership and what factors may undermine meeting the organizational goals and business results. In an organizational crisis Boards, executives and senior managers face a myriad of organizational challenges as they navigate a range of expectations and obligations. These come from a range of stakeholders including communities, regulators, shareholders, and employees.

This course teaches essential ways to communicate and collaborate with every level of your organization during a crisis event.

This masterclass has been designed to provide participants with the relevant knowledge, skills, and competencies that are required to meet the insurmountable challenges and demands that need to be managed to lead effectively and ethically. The master facilitator will engage members through experiential learning and interaction and use case study examples drawn from contemporary crisis events.

With a strong emphasis on overcoming issues and challenges to lead with influence, participants will explore collaborative leadership and hone their skills in effectively leveraging networks and relationships to achieve successful outcomes.

The interactive masterclass encourages participants to reflect on crisis leadership issues, and how human factors influence leadership and their practice. This enables participants to think and act as leaders in new and constructive ways.

The Crisis Leadership Masterclass is designed jointly by the Centre for Executive Education (CEE) and the Disruptive Leadership Institute (DLI) and accredited by the International Professional Managers Association (IPMA) to provide participants with the knowledge and skills they need to successfully advance to the next level of strategic leadership.

Who Should Attend

Board members, CEOs, aspiring CEOs, and other mid-to senior-level managers who are involved and/or called upon to lead when a crisis strikes.

How You Will Benefit

  • Understand the strategic issues involved and the role of senior executives and Boards in emergency/crisis management.
  • Develop disruptive mental agility and a growth mindset to better understand the nature of a crisis so you can better navigate, predict, or even avoid the next one.
  • Acquire relevant knowledge and skills to lead effectively in today’s era of disruptive and crisis-driven workplace.
  • Discover key frameworks and tools to create a ready-to-respond playbook so you have a head start and game plan to implement when crisis strikes.
  • Practice leadership during a crisis with hands-on, experiential learning to improve your in-the-moment response tactics.
  • Increase your capacity for cognitive readiness and critical thinking skills for effective strategic decision-making during chaos and times of uncertainty.
  • Strengthen your management acumen and interpersonal skills with key stakeholders including successfully navigating insurmountable business and leadership challenges in times of crisis.
  • Build cross-functional high-performance crisis teams in your organization to avoid derailing day-to-day operations.
  • Protect and strengthen your leadership and organizational reputation by leading with rapid response.

The Learning Model

70% of learning happens on the job

Training accounts for 10% of what we learn. Coaching provides the critical bridge.

The 70-20-10 framework holds that hands-on experience (70%) is the most beneficial for employees because it enables them to discover and refine their job-related skills, make decisions, address challenges, and interact with influential people such as bosses and mentors within work settings. They also learn from their mistakes and receive immediate feedback on their performance.

Employees learn from others (20%) through a variety of activities that include social learning, coaching, mentoring, collaborative learning, and other methods of interaction with peers. Encouragement and feedback are prime benefits of this valuable learning approach.

The formula holds that only 10% of professional development optimally comes from formal traditional courseware instruction and other educational events, a position that typically surprises practitioners from academic backgrounds.

Case studies, lectures, classroom discussions, hands-on exercises, and small group discussions focused on contemporary leadership issues and challenges will let participants analyze and understand what behaviors lead to sustained success and effective leadership during times of crisis.

The sessions will help participants work through a range of approaches to the issues confront at work. Participants will learn, reflect on, and discuss effective leadership in the face of real-life challenges including a practical understanding of critical business and leadership frameworks and how they can be applied effectively in an era of constant disruption and crisis environment and workplace.

Case Study Methodology

Simply put, this executive education program is highly experiential with various learning approaches including the case study method.

The case study approach is effectively a discussion of real-life situations that business executives have faced. Often, executives are surprised to discover that the objective of the case study is not to reach a consensus, but to understand how different people use the same information to arrive at diverse conclusions and make relevant recommendations to resolve the organizational challenge(s). When you begin to understand the context, you can appreciate the reasons why those decisions were made.

The time you spend here is deeply reflective. You’re not only working with case materials and assignments but also taking on the role of the case protagonist—the person who’s supposed to make those tough decisions. How would you react in those situations? We put people in a variety of contexts, and they start by addressing that specific problem(s) or organizational challenge(s).

The faculty or facilitator’s role is to guide you in examining and resolving the issues—but the beauty here is that they don’t provide you with the answers. You’re interacting in the classroom with other executives—debating the issue, presenting new viewpoints, countering positions, and building on one another’s ideas. That’s how real learning takes place.

The Brief Course Curriculum

Apply proven frameworks and tools to strengthen strategic leadership skills to develop a practical, tactical crisis management plan.

When it comes to a crisis, it’s not a question of if, but when. No leader can ever anticipate when a crisis will arise, but Crisis Leadership Masterclass makes sure you’re prepared to handle it. When faced with these out-of-the-ordinary, speed-is-of-the-essence threats, leaders must take responsibility and respond quickly.

Disruptive mental agility and mindsets as well as toolkits are required. This carefully-developed crisis management curriculum will help you understand where a crisis comes from, how it evolves, and what you can do about it. It’s strategic and actionable, theoretical and tactical.

Module 1 – Introduction to Crisis, Crisis Management, and Business Contingency Planning

  • Identify potential risks in crisis and disruptive events
  • Understand the key terminology, principles, and rules of action to be taken
  • Utilize best practice crises management lessons
  • Integrate continuity and contingency planning at organizational and departmental and operational levels
  • Create, document, and communicate your crisis and contingency plans and procedures

Module 2 – The Crisis Management Committee

  • Establishing a crisis management committee – who is to be involved?
  • Deciding ‘Terms of Reference’ (goal, the authority of the committee, objectives & outcome measures, in/out of scope, whom to involve, role/responsibilities, frequency of meetings and ways of working, etc.)
  • Designing and writing mitigation plans

Module 3 – Crisis Leadership in Action

  • The proven “C.R.I.S.I.S.” Leadership Framework
  • Assessing threats and risks
  • Determining how employees/management should behave during a crisis
  • Maintaining, training and exercising for (possible) crisis events

Module 4 – Communicating During/After a Crisis

  • Deciding internal/external communications and PR responses
  • Stages of a crisis and what to say/not to say and how to say it during each
  • Updating and maintaining your contingency plans
  • Training and conducting workplace test exercises
  • Managing information and learning from crisis management

Module 5 – Case Study Practice Session

  • The cases are curated from real-world issues and challenges in managing crises
  • Participants will work through possible approaches and solutions to problems that actual managers have confronted
  • Case teaching reveals the power of a diverse peer-to-peer learning group and makes for an open and lively discussion
  • The participants will be able to enhance their leadership skills while working through possible approaches and solutions to guide their organization’s crisis response

Module 6 – Developing Crisis Management Plan

  • Participants will design a crisis management policy and plan
  • Understand the process involved in forming a crisis management team who must prepare to effectively control and communicate during a work-centered crisis

Module 7 – Conclusion and Action Planning

  • Developing the 90-Days Individual Action Plan
  • Importance of coaching at the workplace to ensure successful action planning
  • Post Workshop Resources for Continuous Learning

The C.R.I.S.I.S. Leadership Framework

Reference: Sattar Bawany (2023), Leadership in Disruptive Times: Negotiating the New Balance. Business Expert Press (BEP) LLC, New York, NY. The details of the book could be found at https://www.disruptiveleadership.institute/second-edition-book/ while the abstract on the “C.R.I.S.I.S.” Leadership Framework is available at: https://www.disruptiveleadership.institute/crisis_model/.

Client Testimonials

We Are Only Successful When Our Clients Are Successful!

Clients around the world and across diverse industries trust us as a partner in their strategic leadership development and talent management endeavors. We are very fortunate to have formed excellent partnerships with many of our clients. But don’t just take our word for it.

To view what our clients are saying, visit our https://www.disruptiveleadership.institute/testimonials/.

Certificate Of Achievement Award Upon Completion

Progression To IPE MBA In Disruptive Leadership

Participants of the Crisis Leadership Masterclass may proceed to apply for admission to the MBA in Disruptive Leadership Program which is offered and awarded by IPE Management School – Paris, subject to meeting the prevailing admission requirements.

For further details, visit https://www.disruptiveleadership.institute/mba-disruptive-leadership/


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