Fairmont

“I would like to take a moment to show our appreciation for the excellent work done throughout the delivery of the workshop “Developing High Performance Leadership”. Our company and our brand are committed to delivering exceptional customer service. Our passion for excellence has been complemented perfectly well with the management concepts and the applications done during the three days course. You have successfully sent across our team the importance of leadership effectiveness on organizational success and taught the team how to develop Emotional Intelligence, which is also in line with our internal training on the importance of Emotional Intelligence as a crucial element to deliver the best service to our guests. The split sessions and the personal follow-ups done have been highly effective. Your commitment to the objectives originally set has translated into an engaging and positive course that had a very satisfactory impact on the team. I have only received positive feedback from the team, it was a great learning experience for all of them.”